Table of Contents
Getting Started
Do I need to enter a payment card to create a free account?
No, you don’t need to enter a credit card to create a Free Plan account. Simply sign up and start using FairyMail right away.
Where can I sign up?
You can sign up by visiting the FairyMail app at https://dashboard.fairymail.app/login
Enter your email address and complete the required information to create your account.
How do I set up my domain?
Go to Settings → Domain & Identity and enter your domain name.
For example, if your website is https://mywebsite.com, your domain is mywebsite.com.
Make sure you enter only the domain name, not the full website URL.
How do I set up my sender email?
Your sender email is the email address your subscribers will see when they receive messages from you.
You can set this up in Settings → Domain & Identity. To make things easier, we recommend using the same email address as both your account email and sender email when creating your account for the first time.
The website shows features I don’t see in the app. Why is that?
Some features displayed on our website are currently in active development and will be released soon. We share them to give you visibility into what’s coming next and the direction FairyMail is heading. These features aren’t live in the app yet, but they’re part of our product roadmap and will be rolled out gradually.
Campaigns
What is a Section Block?
A Section Block is the main structural unit of your email. It defines how your content is arranged, such as how many columns it has and how blocks are positioned. Each Section has its own settings.
If you add a content block without first adding a Section Block, FairyMail will generate a Section automatically.
What’s the difference between Content Blocks and Special Content Blocks?
Content Blocks are the elements that hold your actual email content, such as text, images, buttons, etc. These are where you show your brand, messages, and visuals.
Special Content Blocks provide enhanced functionality or design features (for example, social icons, image galleries, or dynamic elements).
What are Theme Settings, and how do they differ from Content Settings or Section Settings?
Theme Settings control global design attributes that apply across your entire email, including:
- Text color
- Link color
- Email background
- Content background
- Font, font size, line height
- Container width
- Padding for all sections
How do I import or export a template?
In the Campaign Editor:
Select Import to load a template you’ve already created and saved in your account.
Select Export to save the current email as a reusable template.
How can I insert a subscriber’s name into my email?
You can personalize your emails by inserting a subscriber’s name or email address using merge tags. Use:
{{name}} to insert the subscriber’s name.
{{email}} to insert the subscriber’s email address.
These tags can be used in the email body or subject line.
Can I use emojis?
Absolutely! The FairyMail editor includes an emoji picker so you can easily use emojis. We recommend using the built-in emoji picker instead of pasting emojis, as some email providers may not display pasted emojis correctly.
What information is shown in the Sent tab?
The Sent tab lists all campaigns you have sent. For each campaign, you’ll see:
- Recipients: total number of contacts the email was sent to.
- Opens: total number of times the email has been opened.
- Clicks: total number of times links inside the email were clicked.
- Type: whether it was a regular send or an A/B split test.
- Date & time the email was sent.
Why do I need an Unsubscribe button in my email?
Including an unsubscribe option is required by email regulations like the CAN-SPAM Act, GDPR, and similar laws in many countries. These laws require that every marketing email give recipients a clear way to opt out of future messages. Providing an unsubscribe button:
- Respects your subscribers’ preferences.
- Keeps your emails compliant with legal standards.
- Helps maintain ga ood sender reputation and deliverability
FairyMail automatically includes an unsubscribe footer, so you stay compliant in case you forgot to add one.
What types of links can I include in my emails?
You can include links that point to verified domains or domains you have verified in your account. All major social media platforms and BookFunnel links are already verified and can be used without additional steps.
To include links from other sites:
- Add the domain to your Trusted Domain List in Settings.
- Once verified, you can safely link to those URLs in your emails
This helps prevent misuse and ensures links are recognized across email clients.
Subsribers
How can I filter my subscriber list?
You can filter your subscriber list by using the Filters button on the Subscribers page. Create one or more conditions to narrow down your list and instantly generate a view of subscribers that match the attributes you want to check.
Can I add a single subscriber manually?
Yes. You can add a single subscriber by entering their email address, name, and the group you want to assign them to. If the group is connected to an automation workflow, make sure to enable the switch so the automation runs for that subscriber.
Why wasn’t my CSV file imported?
You can review the status of your import by going to Subscribers → History, where you’ll find details about what happened during the upload.
If you need help, contact support using the form on our website or through Live Chat. If requested, you can share the Event Reference ID found in the import history to help our team investigate the issue.
Please note that on the Free Plan, you can have up to 1,000 subscribers in total.
Automations
Can I restore a deleted automation workflow?
Yes! Explore FairyMail’s Early Adopter features in the Demo Chapter. Write, design, and send test emails, no account required.
How do I rename an automation workflow?
Yes, you can rename an automation workflow.
- Go to Automations.
- Select the workflow you want to rename and click View.
- Change the name directly in the Editing Automation window.
Click “Save and Back”to save your changes.
What is a Trigger?
A Trigger is an event that starts an automation workflow. FairyMail offers three types of triggers:
- When a subscriber joins a group.
- When a subscriber opens a campaign.
- When a subscriber clicks a link.
What is an Action?
An Action is a step that the automation takes once triggered. In the Automation Workflow Editor, available actions include:
- Delay
- Send Template
- Copy to Group
- Move to Group
- Remove from Group
- Unsubscribe
What do the positive and negative icons mean in a Condition Action?
When you add a Condition Action based on a workflow or campaign activity:
- If the condition is true, the subscriber will follow the branch with the check (✓) icon.
- If the condition is false, the subscriber will follow the branch with the X (✗) icon.
These icons visually represent the flow of subscribers through your automation based on the conditions you’ve set.
Integrations
Which applications can I connect with FairyMail?
You can connect FairyMail with three external applications:
- WordPress.
- Meta (Facebook & Instagram Ads).
- BookFunnel.
These integrations allow you to collect subscribers, track campaign activity, and manage your email workflows seamlessly.
How do I connect my WordPress site to FairyMail?
- Go to Integrations → WordPress in your FairyMail account.
- Follow the on-screen instructions.
- Download our plugin and create Lead Forms to collect subscribers from your WordPress site.
You can also integrate existing Elementor or Contact Form 7 (CF7) forms to sync subscribers automatically.
Statistics
What statistics are available for my account activity?
FairyMail provides a range of statistics to help you monitor your email performance and subscriber engagement. These statistics help you understand your audience, optimize campaigns, and improve engagement over time.
Subscribers Stats
- Total active: Subscriber contacts currently in your account.
- Unsubscribed: Subscriber contacts who opted out of your emails.
- New today / in range: Contacts added today or within a custom date range.
Campaign Stats
- Emails Sent: Total number of emails sent from your account.
- Opens: How many times your emails were opened.
- Clicks: Total number of clicks on links inside your emails.
- Spam/Complaints: Emails marked as spam or reported by subscribers.
Device & Engagement Stats
- Device Type: Breakdown of the devices your subscribers use to read your emails (desktop, mobile, tablet).
- Open Rate: Percentage of recipients who opened your email.
- Click Rate: Percentage of recipients who clicked links in your email.
- Bounce Rate: Percentage of emails that could not be delivered due to external issues.
- Spam Rate: Percentage of emails reported as spam.
Settings
Which information is required before I can start sending?
Before sending campaigns, every account must verify both their Domain Name and Sending Email. This ensures your emails are delivered safely and reliably to your subscribers’ inboxes.
Why do I have to verify my domain name?
Verifying your domain confirms that you own it and prevents unauthorized use of your email address. This helps protect your sender reputation, improves email deliverability, and ensures your emails are trusted by recipients and email providers.
Why do I need Trusted Domains?
Trusted Domains are the only domains from which you can safely include links in your emails. This prevents misuse of your account, protects your sender reputation, and ensures email clients recognize your links as legitimate. By restricting links to trusted domains, you avoid spam issues and maintain a good email delivery score.
What are Presets?
Presets are core design and formatting settings that automatically apply when you create a new email. They include options like text color, background color, font family, and more. Using a preset saves you time by generating a ready-to-edit email layout instead of setting everything from scratch.
What is a Profile?
A Profile is an individual user or team member on a FairyMail account. Each profile has its own login credentials and can access the account based on the permissions you assign. The total number of profiles available depends on your active pricing plan.
Team
How do I add a Team Member?
To add a team member:
- Go to Team → + Add User.
- Either invite an existing user or create a new one
By default, invited team members join as Viewers, with limited access. You can adjust their role or permissions after they join.
Can a Team Member be added to multiple accounts?
Yes. To give access to multiple accounts, you must have Administrator privileges:
- Edit the team member’s profile.
- Go to the Account Name tab. If you manage multiple accounts, a drop-down list will appear.
- Check the boxes for the accounts you want your team member to access.
Can I remove a Team Member?
Yes. Only Administrators can remove team members:
- Go to Team.
- Click the down-arrow next to the member’s profile to see more actions.
- Select Delete to remove their access.
Once deleted, the team member will no longer be able to access your FairyMail account.
Billing
Where do I complete my payment?
After adding a payment method and choosing to upgrade, you will be redirected to Stripe to safely complete your payment.
What does “Payment Due” mean, and how is it related to my subscription renewal?
The Payment Due date is when your monthly or yearly subscription will be charged again. This date is based on when you initially upgraded your plan.
Can I check how many active subscribers I currently have?
Yes. You can view your current usage in the Overview tab. This helps you monitor your subscriber count and check if you are approaching your plan’s limit.
What is a Payment Method?
A Payment Method is the credit or debit card you use to pay for your subscription.
